3.2 Discussion Assignment - Customer Service Levels
70 Points Total. Initial post (50 pts) due Day 5 (11:59 CT), Replies (20 pts) due Day 7 (11:59 CT)
Part 1 Initial Post Due by Day 5 (11:59, CT) of Week 3 (50 pts)
Your supervisor has asked you to provide training to your entire department on the topic of explaining the relationship between customer service levels and the costs associated with providing those service levels. Research customer service levels and the costs associated with the different service levels. Compose a 300-word business memorandum that outlines the different levels and associated costs.
Your post should be at least 300 words in length.
Part 2 Replies Due by day 7 (11:59, CT) of Week 3 (20 pts)
By the end of the week, post at least one response to two of your peers’ posting. Try to select a post that has not yet received a ‘reply’. Responses should be substantive – state and support your response on their posting. A response such as “I agree” will not meet the assignment criteria. Each response should be a minimum of ten (10) well-structured sentences and posted as a “reply” to the original assignment posting. You must create a thread in order to view your fellow students' posts