According to the following responsibilities, give BUSINESS ANALYST TSSS position Cover letter for job purpose at T Toronto Shelter & Support Services, Service Planning & Integrity Division at the city of Toronto. Major Responsibilities include: Leads the collection, analysis and reporting of large data sets of operational and client demographic data. Conducts analysis to measure the effectiveness and efficiencies of service delivery methods and designs processes to track those indicators Leads the development of Key Performance Indicators (KPIs) for the division and supports business units to engage in performance measurement. Leads business process mapping exercises with key stakeholders to identify any gaps and opportunities for improvement. Prepares spreadsheets for trending info/analysis, obtaining and reviewing explanations for discrepancies as well as preparing management reports for review which includes analysis and recommendations. Provides strategic advice and support in areas such as management control tools and reporting, performance measurement, performance data reporting, data governance best practices and program and service review. Prepares reports for management highlighting trending information/data and discrepancies, making recommendations on changes in business methods and processes, including appropriate resource allocation. Develops options for, documents and implements standard operating policies, procedures, business process reviews, management practices and recommends changes to support management functions and improve equity of service delivery. Develops and delivers visual presentations, briefing materials and other documentation. Prepares business cases, feasibility studies, cost/benefit analyses, risk assessment, contingency planning. Develops project charters, business, and functional/technical requirements, designing documents, training strategies and plans and user documentation. Develops terms of reference and methodologies for review. Builds and manages relationships with divisional teams and staff working groups, committees and external groups. Implements detailed plans and recommends policies/procedures regarding specific business and program requirements. Identifies a range of feasible options for operations, policies, technology, information systems and management practices, assessing the implications and viability of each option and recommending changes to improve equity of service delivery.