An insurance firm uses several types of agents to service different classes of insurance customers. Demand from each class of customers is uncertain. The firm decides to invest in the cross-training of agents so that an agent can serve multiple classes of customers. Investment in cross-training is likely to have a large incremental value.
Question 17 options:
|
|
when total expected demand for services far exceeds total capacity.
|
|
|
when total expected demand for services is far less than the total capacity.
|
|
|
when total expected demand for services is close to the total capacity.
|
|
|
when cross-training is very expensive.
|