(Solved): Armada Sports is a manufacturer of tennis shoes. During a recent quality management retreat, the man ...

Armada Sports is a manufacturer of tennis shoes. During a recent quality management retreat, the management noticed that the number of warranty claims filed by the customers is on the rise. The management have assigned Nadia (Head of Customer Service) to lead a team to find out what are the reasons for the many warranty claims filed and how the company should address the issues related to the claims. She sets out and collected some data as shown in Table Q2:

Supposed that Nadia and her team have limited time and resources to analyse the problems with the defective product and based on the data that she had collected (Table 2), Propose and justify the right and most effective quality tool that is appropriate for this case.