In a study to compare customer satisfaction at three hotel properties in California, Canada, and India, each property randomly sampled 100 people who called during a two-week period. Callers rated their satisfaction on a scale of 0 to 10, with higher scores representing greater satisfaction. The sample means were 7.6 for California, 7.8 for Canada, and 7.1 for India. Table below shows an ANOVA table.
|
Source |
Sum of Squares |
df |
Mean Square |
F |
Sig. |
|
Group |
26 |
2 |
13 |
27.6 |
0.000 |
|
Error |
140 |
297 |
0.47 |
|
|
|
Total |
60 |
299 |
|
|
|
a) State the hypotheses.
b) State the F statistics and p-value.
c) What is your conclusion based on hypothesis testing with?= 0.05?