.” In this 16-minute talk, Moise lays out the relationship between an individual’s quality mindset and an organization’s performance. He points out that effective leaders serve with a quality mindset and points to four tools inherent in the quality mindset. The first is Vision. We need a vision of the impact we want to make on the lives of others. Second, we need empathy. Moise quotes Maya Angelou, “People will never forget the way we make them feel.” Third, he uses Peter Drucker to demonstrate the importance and need for commitment: “Unless a commitment is made, there are only promises and hopes, but no plans.” The fourth tool of the quality mindset is adaptability. This is exemplified by a comment by John Wooten: “If we fail to adapt, we fail to move forward.” Moise suggests that the more individuals—leaders and workers—adopt these tools of the quality mindset, the better organizations are able to create value for their customers—and for other stakeholders.
After viewing the video, answer the following:
1) Edward Deming proposed four principles to improve quality. Discuss how the quality mindset can contribute to the achievement of each of these principles.
2) Do you believe you have a quality mindset? Whether your answer is yes, no, or somewhat, how could you apply it to your job as a student or an employee?
3) Could a university (or a high school, junior high, or grammar school) benefit from encouraging its administrators and teachers to adopt a quality mindset? What types of improvements would you expect to see?