Question 1 (Marks: 15)
Answer all questions.
Q.1.1 Define an Information System in your own words, then identify the four
components that can be included in the information system for managing a fleet
of taxis. (5)
Q.1.2 Explain two ways a taxi business can defend itself against potential new entrants
to the market. (6)
Q.1.3 Explain two information systems that can be utilised in the taxi business to
improve operations and customer service
Question 2 (Marks: 30)
Answer all questions.
Q.2.1 To give the taxi business client a better understanding of databases, answer the
following questions:
Q.2.1.1 Using relevant examples, explain a database and the role it plays in an
information system for the taxi business. (5)
Q.2.1.2 Briefly explain a relational database model then provide two
commercial examples of a relational database.(4)
Q.2.1.3 Suggest any three tables that can be found in the taxi business’
database. (3)
Q.2.3 The business is interested in implementing a distributed database. Explain four
reasons why they should choose a distributed database. (8)
Q.2.4 List and describe the features of data in a data warehouse in contrast to data in a
relational database.
Read the following scenario, then answer the questions in this section based on the information in the scenario. A taxi business is launching its operations and is seeking to implement an information system to manage its fleet of taxis, bookings, and customer information. The business has a total of 20 taxis operating in different regions of South Africa, and it aims to provide safe and reliable taxi services to customers. The information system will have the following features: 1. Booking Management System: A web-based platform that enables customers to book taxis from their smartphones or computers. The system will be integrated with Google Maps to provide customers with real-time information on the location of the nearest available taxi. 2. Fleet Management System: A system that tracks the location of each taxi in real-time using GPS technology. This system will enable the company to monitor the status of each taxi, schedule maintenance, and optimize routes to reduce fuel consumption. 3. Customer Relationship Management System: A system that captures and stores customer information, including names, addresses, phone numbers, and booking history. This system will enable the company to personalize its services, target marketing campaigns, and track customer feedback. 4. Payment Processing System: A system that enables customers to pay for their taxi rides using various payment methods, including cash, credit/debit cards, and mobile money. This system will also generate invoices, receipts, and financial reports for the company. The information system will be developed and implemented by a local software development company, and it will be hosted on a cloud server to ensure scalability and reliability. The company will also provide training to the staff to ensure that they can use the system effectively. With the implementation of this information system, the taxi business will be able to streamline its operations, reduce costs, and provide a better customer experience.
