The third dimension of the strategy palette is harshness indicating that circumstances are so difficult that the current way of doing business cannot be sustained. In this environment, changing courses to preserve and free up resources and later to redirect resources toward growth is the only way to not merely survive but to eventually thrive again. Which of the following is NOT correct about harshness? Question 8Answer a. Working capital (e.g., account receivable) factoring, leveraged buyout, activity-based costing, reengineering, and delayering are the business practices developed to improve organizational inefficiency. b. Analyzing and understanding a firm's financial indicators in the balance scorecard allows the managers to anticipate a harsh environment and actively prepare for preemptive actions. c. Harsh circumstances arise when there is a mismatch between a firm's strategy and its environment. d. The signals of the harsh market that American Express faced in 2008 were increase in defaults on credit card payments, plummeted consumer spending, and dried funding market.