(Solved): This example shows that in terms of customer dissatisfaction, when things go wrong, all of the follo ...

This example shows that in terms of customer dissatisfaction, when things go wrong, all of the following actions should take place EXCEPT: a. An employee needs to be capable of fixing the problem. b. An employee needs to empathize with the customer. c. An employee needs to forward the email to her boss to resolve the problem. d. Research suggests that the primary means to regaining the customer is through an empowered frontline employee.